Returns · 14-day window
14 days. EU-wide. Prepaid label.
Sealed items only; hygiene exclusions apply. Email-driven process, no RMA forms. Got a defective product? Use the warranty instead.
Return process
Four steps
01
Email us
support@autoblow.shop with your order number + reason.
02
Prepaid label
We send a UPS prepaid return label by email within 1 business day.
03
Drop-off
Pack the sealed item, attach label, drop at any UPS pickup point.
04
Refund
Refund issued within 3-5 business days of receipt at our warehouse.
Eligibility rules
What can be returned
Eligible
- Sealed devices in original packaging
- Sealed sleeves (factory-wrapped)
- Accessories (cleaners, lubes, sealed)
- Wrong item shipped (covered)
- Order arrived damaged in transit
Not eligible
- Used devices or sleeves (hygiene)
- Opened sleeve packaging
- Devices with visible use signs
- Items past 14 days from delivery
- Defective products: use warranty instead
Hygiene exclusions are standard for intimate products across the EU. Sealed items returned in original packaging are always eligible; once a seal is broken, the item can't go back into general stock.
Refund timing
When does my money come back?
Warehouse receipt
1-3 days after drop-off (UPS transit back to NL)
Inspection
Same day as receipt for sealed items
Refund issued
3-5 business days from inspection
iDEAL · card
Funds visible in 1-2 days after refund issued
Klarna
Klarna handles refund timing on their side
SEPA · bank
3-5 business days after refund issued